Payments & Payouts

This page explains how RO. Nation LIVE raises payment documents, how money is paid out, and what the two payment hosts do. It applies if you are a partner, a contractor, a supplier, or anyone else we raise a document with - and it applies to the documents themselves, wherever you read one.

It sits alongside our Terms of Service and Privacy Policy. If you are a partner, your partner agreements set out what you are owed and how it is calculated; this page sets out the mechanics of getting it.

It does not cover buying a ticket or an item of merchandise. Those happen on Roblox - see our Ticket & Event Terms and Merch & Refunds policy.

The payment system answers on two addresses, and they do different jobs.

Every figure in this system is stated in Robux (R$), and Robux is the only thing we pay or receive here.

A Robux amount is not a cash value, a monetary balance, or a promise of conversion into real-world currency. We do not hold funds on your behalf as money, we do not operate an account or a wallet for you, and we do not offer any conversion, withdrawal or exchange. An amount recorded as owed to you is a record of an obligation, not a balance you hold with us.

Robux moves through Roblox - a group payout or a direct transfer - and nowhere else. No page on any of our sites can send or take Robux, whatever it says on it.

There are five kinds, and each says at the top what it is. All of them are numbered from a single sequence, so a number identifies exactly one document, forever.

This is the most important thing on this page, so it gets its own section.

When we issue a document that owes you money, no Robux is sent. The amount is recorded and held. It stays held until you ask for it.

To ask, sign in at pay.ronation.live, find the document on your statement, and request the funds. The amount comes from the document itself and cannot be edited - that frozen figure is the ceiling, and it is there to protect both of us.

Somebody reads every request. If it is agreed, the Robux is sent by Roblox group payout and the document is marked paid at that point. Nothing is automatic, and submitting a request is not the same as being paid.

We aim to action a request promptly, and we would always rather tell you where it is than leave you guessing.

Payment may be delayed where information is incomplete, inaccurate, disputed, or needs checking - and we may ask you for more detail or for verification before releasing funds. A request that has been submitted has not, by itself, been agreed.

A payout also depends on the Robux being available to send. Roblox holds group funds for a period after a sale before they can be paid out, and that is Roblox's rule, not ours.

There are exactly two things you can send us from pay.ronation.live, and neither of them moves any Robux.

You are responsible for making sure what you submit is accurate and matches the document it refers to - in particular, the Roblox account the payout should reach.

Robux sent to an account you named cannot be recalled. Roblox transactions are final and we have no ability to reverse one. If you give us the wrong account, the money is gone, and the loss is yours.

By requesting payment you confirm that you are the intended recipient of the amount, and that what you have told us is accurate and complete.

If a document looks incorrect, duplicated, disputed, or issued in error, tell us before you request payment on it. That is much easier to put right than a payout that has already gone.

An issued document is never edited. That is deliberate: a document whose figures could change after it was sent is not a record of anything. Instead, we raise a credit note against it, or void it. A voided document stays on the record and keeps its number - numbers are never reused, so a gap in a sequence is always a real gap.

We may correct, cancel, amend or invalidate a document issued in error, or where the obligation behind it is no longer valid. Where we do, we will say so. If you disagree with a document or a decision on a request, raise it with us at ronation.live/contact - we will look at it properly.

Where you owe us an amount and we owe you one, we may set the two off against each other rather than sending Robux in both directions. Where we do, the documents on both sides say so.

Where an amount you owe us remains unpaid, we may suspend further supply or withhold services until it is settled.

We pay the amount stated, in Robux. We do not withhold, deduct or account for tax on it, and nothing we issue is a tax document.

You are responsible for your own tax, reporting and any other legal obligations arising from what you receive, wherever you live. If you are unsure what those are, take your own advice - we cannot give it to you.

You are also responsible for complying with Roblox's own terms in receiving a payout. We are not able to pay an account Roblox will not let us pay.

A refund to a ticket holder does not work like the rest of this page, and is deliberately exceptional. Tickets are ordinarily non-refundable - see our Ticket & Event Terms.

A ticket bought with Robux was bought through Roblox, and that transaction cannot be reversed by us. Where we authorise a refund anyway, it is paid separately, by group payout, to the Roblox account named on the refund document.

There is nothing to sign in to and nothing to claim: a ticket holder has no account on pay.ronation.live, and we arrange the payment directly. If you hold a refund document and have a question about it, contact us at ronation.live/contact.

The one scam this system is shaped like, said plainly so you can recognise it:

Access to pay.ronation.live is granted by us to a specific Roblox account, and it shows that account everything we have raised with the entity it belongs to. Treat it as you would any other account: use your own, and do not let somebody else sign in as you.

We can withdraw access at any time - for instance when somebody leaves the organisation it was granted for. Withdrawing access does not cancel anything owed; the documents stay, and so does the obligation.

Tell us promptly if somebody who had access should no longer have it. Until you do, we have no way of knowing.

We keep the documents we raise, the requests you send, and the record of who did what to each - that is what makes an accounting system worth having, and we cannot delete a document that records a real transaction between us.

What we hold about you in this system, and what you can ask us to do about it, is set out in our Privacy Policy and our Data & Privacy Requests page.

If how any of this works changes, we update this page and the date at the top of it. The terms printed on a document are the terms that applied when it was issued.

Questions about a document, a payout, or a request: use the contact page, or email hello@ronation.live.